FAQ

We have a standard delivery fee of 4.95 € for Belgium, Luxembourg and the Netherlands. 

We are adding international deliveries in the near future. We keep you posted!

We package our products with care. If you place your order before 10 am, we are able to ship your package the same day and you will have your package by the next day in Belgium and the Netherlands (weekdays). We are bringing online our international deliveries as soon as possible! For other countries we have an estimated delivery time of 2 - 5 days.

When your package is ready to be shipped, you will receive an e-mail with a tracking code. So you are always up to date where your package is or when it should be delivered! Yay!

We are trying our very best to package our products with the highest care and protection. When you did receive a broken or damaged package, please send us a mail to info@dmdepot.be with the subject BROKEN + your order number. This way we can prioritize your request and try to send you a replacement or refund as soon as possible. 

You wish to return some products of your order? Are you sure? ;) If you do want to send back (part of) your order, you can send a mail with the subject RETURN + your order number to info@dmdepot.be. This way we know we can expect the goods. Please be aware that the package needs to be send back on your account and needs to be sufficiently protected. If you are not satisfied with the quality, we would love to hear your feedback! This way we keep our clients happy and we can keep challenging ourselves!

Great to have you on board! Head to our website www.dmdepot.be and register yourself to get access to our dealer platform. For professional questions, you can also reach us at commercial@dmdepot.be. 

Our showroom is only accessible for professional customers. Our showroom is open every monday for 8.30 till 17.00. If you would like to see and purchase D&M products on another day please send an email to commercial@dmdepot.be. We are delighted to meet you! 

Our showroom is only accessible for professional customers. If you would like to see and purchase D&M products in a brick store, we gladly refer you to a florist or garden centers in your neighbourhood. Discover our selling points here.

One KAROO module can hold 9 different plants and you can keep on combining them to fill up an entire wall. Check our KAROO product page to see how you can fill them the correct way. 

All of our vases are waterproof. You can safely use them for a fresh flower bouquet. 

We have indicated for every plant pot if it is waterproof or not. Some of our pots are made from a porous material such as terracotta - fired at about 1000 °C - or concrete. Even though they received an extra waterproof treatment, they might still breathe a little. Don't let this stop you from using it for your plants, just be careful with (over)watering them.

To make sure your plants and pots will survive winter, we strongly advise to drill a hole in the bottom of the pots to drain the excess water.

When you drill a 10 mm hole in the bottom of your pot, you can safely use it outdoor in every season.

How to drill a hole in your outdoor pot?

1. Be sure to use a rotary drill and not a hammering drill.
2. Attach a 6 mm bit to your drilling machine.
3. Following the instructions of your machine, drill a first hole in the bottom of your pot.
4. Change to a 10 mm bit and enlarge the existing 6 mm hole.

We do have special outdoor collections. These are highlighted with a tree icon. To make sure your plants and pots will survive winter - certainly in colder climates - we strongly advise to drill a hole in the bottom of the pots to drain the excess water. Check our small tutorial on how to safely drill a hole in your pot.